Hendersyde Farm Cottages - Terms of Booking

LETTING AGREEMENT - TERMS AND CONDITIONS

Please take time to read this page carefully. If you do make a booking you are agreeing to the following Terms & Conditions.

• Our contract will be in place, when I have confirmed your booking by letter or email.
  
• A provisional reservation will be held for a maximum of 5 days, until the deposit is received.
• The completed booking form, with £100 non-returnable deposit is due for each booking.
• The balance is due 28 days before your holiday begins. No reminders will be sent.
• The full amount is payable for a booking made within 4 weeks of your stay.
• Payments can be made by cheque, to Susan Beck.
  
• By Credit Card - there is a charge of 2.5% which goes some way to cover card costs.
• By Switch/Maestro/Debit card - no charges.
  (Sorry we can not accept American Express & Diners.)
• In case of cancellation, I shall do all I can to re-let the cottage, if this is possible I shall return the balance. However if I am unable to re-let the cottage, the full rent will be forfeited.
  
• Please note the cottages are all non-smoking.
• Bed linen, towels, 2 hand towels, tea-towels, a bathmat, cleaning and washing-up liquid, kitchen roll, cling-film, baking foil and a loo roll are always provided.
• A cot with duvet and linen, and high chair, can be hired for £15.
• Coal, kindling, paper and matches for the sitting room fire; and £15 of electricity and oil are included in the rent. I read the meters at the beginning and end of your stay.
• Broadband Internet access is also included.
• Well behaved dogs are welcome to stay in West Cottage. There is a charge of £15 per dog.
  
• As part of the letting agreement with dogs – we do ask that you are responsible and very considerate…..
• Keeping them under control at all times.
• Not allowing them to go on the furniture or upstairs.
• Not leaving them unattended in the cottage
• That you clean up behind them both inside and out, so no trace remains.
• Please let me know about any damage or breakages, as soon as possible. We do understand about life's little accidents, but ultimately you are responsible for the property and its contents during the period of your stay. We will always try to put things right with the least cost and inconvenience to you.
• Arrival time is 4pm, unless other wise arranged - through to a prompt departure time of 10am, please! This is crucial for me to get the cleaning done!
• The cottages are thoroughly cleaned between lets, but because time is so limited, we ask, as part of this booking agreement, that you leave your cottage as clean and tidy as possible. This is always greatly appreciated!

If you have any questions, don’t hesitate to contact me.